The non-delivery report has been identified as a strong e-commerce term and when accompanied with the return to origin the effect is even more. Abbreviated as NDR, this is a notification received from a shipping partner confirming the failure of shipment due to various reasons. Though the shipping agency makes multiple trials to accomplish the purpose a few basic causes may result in the failure. This is actually a message of the reversed shipment process.
Reversed as the goods are returned to their original location. The delivery report guides you about the details of the arrival of your delivery. On the contrary, the NDR informs you about the failure of the same.
The cause leads of the same clarify the reasons for the failed purpose of transition during e-commerce shipping:
Inaccurate location information-
Mistakenly or accidental incorrect address information provided by the customer may result in failed deliveries resulting in NDRs from the shipment services. In case of prevention of location finding or the inability of delivery completion due to inappropriate or incomplete locational address, the client is notified by the means of the non-delivery report.
Wrong mobile/contact numbers in delivery details:
Any fault in entering the contact details likewise may prove to be an unwanted error and reason for non-delivery. Failure to contact the client may result in a non-delivered consignment and an NDR may be sent to your linked email ID.
Unavailable clients or delivery rejection by clients
Unavailability of clients or rejection of consignment delivery may be subject to the delivery of NDR. The reasons can be any of the two. Simply reflecting the necessity of valid proof of genuine delivery attempts the shipping agency makes sure to send the non-delivery reports to the consumers.
Pretended/ fake shipment on part of agencies and claims
On being subjected to pretend or false delivery attempts the NDR is deliver to the clients as proof of delivery updates. This violates the customer satisfaction levels and trust and thus may result in a bad nightmare on the customer’s e-shopping experience.
The features of non delivery reports
The ndr non delivery report is a methodology of e-business houses in managing the consignment that stands undelivered. The same is a truly automate solution for maintaining business ethics. Automatic synchronization of the details about the customer in case of undelivered shipment makes the process easy and convenient. This helps the customers to quickly respond to delivery reattempts.
The delivery and non-delivery report can be send through email, messaging, WhatsApp or directly voice calling. Centralization of undelivered shipments can be managed through the dashboard.
Stepwise assessment of how non-delivery report works?
- Cause-identification of failed consignment delivery
- Re-attempt after address confirmation
- Confirmation of time and location for re-attempt
- Follow up
- Finally, the automate NDR is send in case the order delivery still fails.
A Non-Delivery Report, or NDR, is a receipt that lists the orders . We’re unable to be delivered as well as the cause for their failure.
The term RTO stands for Return to Origin. After multiple attempts, you can label your order as undelivered, and it will be return to the pickup spot.
To handle an NDR, you must answer with “Reattempt” or “Return to Origin” (as appropriate) and the relevant replies to the raised NDR. The courier partner will make a maximum of three tries to deliver your order to the end customer after which it will be label as RTO (Return to Origin) and the shipment will be return to the pickup site.
Previously, an order that had not been delivered was display in the Ship rocket panel for 24 hours, allowing you to determine whether you should “Reattempt” or “Return to Origin.” The order was process for RTO if you did not answer within 24 hours.
The process has grown more automated and convenient as a result of current innovation and improvements. Under the ‘action required’ area, you can view the undelivered orders flagged by the courier partner. Your order will be move to the action request or RTO tab once you’ve decide what you want to do with the shipment.
Best Way to Utilize the Fluent Shipway Service:
In addition, if your courier identifies the undelivered order as ‘buyer not contactable’ or ‘door/premises closed. An automatic SMS and IVR call is issue to the buyer, asking for their feedback on the order. The order is either re-attempt (shipment moves to action require tab) or return to the pick-up location based on their input (shipment moves to RTO tab).
The mail server generates a Non-Delivery Report (NDR) or ‘bounce message’ to alert the sender that the email delivery was unsuccessful. A sender may receive an NDR for a variety of reasons. But the most common are an SMTP rejection code or a timeout failure to transmit an email.
An NDR is often generate by the sender’s mail server in response to the recipient’s SMTP 500 error code. Invalid recipient email address, inbox full, letter too large, and so on are some examples. The NDR is only generate by the recipient’s mail server if an email is accept and subsequently returned as undeliverable.
What is an NDR and how do I use it?
When troubleshooting failed email delivery, Non-Delivery Reports can be quite useful. When debugging outbound failed email delivery queries, the Administrator should always try to retrieve the NDR from the end user.
NDRs (Non- Delivery Report) provide details such as:
- The time and date when the message was bounce.
- Information about the mail server that bounced the message.
- The reason it was return (e.g. invalid user, mailbox full).
- Information about the message that was return as undeliverable (e.g. sender, recipient, subject).
NDR woven with Reduce RTO becomes a crucial part of the e-business world. Though carefully crafted it reduces the customer trust and level of satisfaction. The NDR reports are in one way beneficial in that these inform the client about the actual position of the consignment. The business houses are benefit by carefully crafting their outflows. And thus creating gaps in the context of NDR and RTO.